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key icon Notice to Internet Explorer Users
Our system indicates that you are using the Internet Explorer browser to access the Internet. Some users are experiencing a "continuous loop" issue during the log-in process (see below). We recommend that you use a different browser (such as Google Chrome or Mozilla Firefox) until the issues are fixed by Microsoft.

"Continuous Loop" During the Log-in Process?

Some customers report issues with older versions of Internet Explorer (IE 6, IE 7, etc.) causing a continuous loop during the log-in process. We recommend using Google Chrome as your browser while completing the CARES® training. Google Chrome will also automatically update your Adobe® Flash® Player regularly. You can download Google Chrome for free at If you wish to continue using your current browser and are experiencing technical issues, try updating your Flash Player at and re-starting your computer. If you work at a facility, you may need to contact your technical support department to do this.

Don't have a Product Key?

If you don't have a product key, follow the instructions on your e-mail receipt to "Activate Your Purchase to Get Your Product Key." If you work for an organization, please ask your supervisor.

Program Requirements

The minimum system requirements for this program are:
  1. Adobe® Flash® Player 10 or above
  2. Modern Web browser (Google Chrome, Mozilla Firefox, Apple® Safari®, or Microsoft® Internet Explorer® 9 or greater)
  3. JavaScript enabled

Technical Difficulties

If you are having any technical difficulties, try one of the following solutions:

  1. Download the latest version of Adobe Flash Player.
  2. Restart your computer.
  3. Contact us.